Monday, December 14, 2009

Taking Service to a New Level

According to this article in today's New York Times, Kaiser Permanente has done some pretty amazing things with customer service, especially as it relates to re-design of patient areas and facilities. Looks like this service effort and patient-first mentality is taking over the culture there. The goal is to ensure the theme of "Thrive" is not merely a marketing slogan. Pretty interesting stuff and worth checking out.

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